Returns & Refunds

We want you to love your Aroma Sense shower. If something isn't right, here's how returns work.

Return authorization (RMA) required

Every return needs a Return Merchandise Authorization (RMA) number before you ship anything. Contact us with your order reference, choose Returns, warranty & replacements on the contact page or email hello@vitamincshower.com, and we will reply with your RMA number and return instructions. We cannot accept returns that arrive without an RMA number.

30-day returns

Unused items in their original packaging may be returned within 30 days of delivery for a refund to your original payment method. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

What can't be returned

For hygiene reasons, opened vitamin C cartridges cannot be returned.

Damaged or wrong item

Email us a photo within 7 days of delivery and we'll send a replacement or full refund, including shipping, at no cost to you. If we need the item back, we will give you an RMA number first.

Starting a return

1. Contact us with your order reference to request an RMA number.
2. Wait for our reply with your RMA number and instructions.
3. Write the RMA number clearly on the outside of the package and ship it to the return address we give you.

Please do not send a return without an RMA number.